Cancellation Policy

Cancellation Policy for Glenora Guesthouse

1. Cancellations must be made in writing or by email and be received by us no later than noon, five days before the arrival date. If cancellation is received by us within this timescale no payment will be due. If cancellation is not received by us within this timescale the full amount of the booking will be payable. This excludes special dates and Hogmanay.

2. If a booking includes a special date, cancellations must be made in writing or by email and received by us no later than noon, ten days before the arrival date. If cancellation is received by us within this timescale no payment will be due. If cancellation is not received by us within this timescale the full amount of the booking will be payable.

3. Special dates include rugby weekends, bank holidays, Easter, Edinburgh Festival and Edinburgh Marathon.

4. If a booking includes Hogmanay, cancellations must be made in writing or by email and be received by us no later than noon, twenty-one days before the arrival date. If cancellation is received by us within this timescale no payment will be due. If cancellation is not received by us within this timescale the full amount of the booking will be payable.

5. Early departure or failure to check in (no show) will result in the full amount of the booking becoming payable.

6. For special dates and group bookings we reserve the right to amend our cancellation policy at the time of booking.

7. We strongly advise guests to arrange travel insurance with cancellation cover.

8. We regret to inform you that travel conditions/illnesses fall under the same cancellation policy as above so no refunds will be given under any circumstance of cancelling after the cancellation policy has passed.